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Terms & Conditions

Thank you for booking your transport with Newcastle Tour Company Pty Ltd.

Please read the below terms & conditions & acknowledge by 1 of the following :

A) Paying your deposit within the allocated time period

B) Printing off, signing & returning declaration provided either by electronic mail or in writing.

C) In the event you have already paid your deposit upon booking before receiving these terms &

conditions you have a one (1)-business day grace period on which to cancel booking from sent

time of this email before outlined cancellation policy takes effect.


TERMS & CONDITIONS

Terms and conditions of Newcastle Tour Company Pty Ltd trading as Newcastle Limousines & Pokolbin

Hire Cars.

By requesting a booking to hire a vehicle you agree that the following terms and conditions shall apply

to the booking and the hire, our confirmation of your booking shall bring into effect an agreement on

these terms and conditions.


1. Definitions

The words in bold below have the meaning opposite them in these terms and conditions:

Booking - means a reservation for chauffeur driven limousine/bus service for the Hire fee, on the Hire

date and time and for the Hire Period agreed between you and us.

Hire Date - means the date on which we agree to provide you with a chauffeur driven limousine/bus

service.

Hire Fee - means the amount you agree to pay us for providing you with a chauffeur driven

limousine/bus service. The Hire Fee may be a fixed sum, hourly rate or combination of a fixed sum

and hourly rate.

Hire Period - means the period during which we provide you with a chauffeur driven limousine/bus

service but in any case not less than 30 minutes.

Vehicle - means the vehicle nominated by us for the purpose of providing the chauffeur driven

limousine/bus service.

We, Us - means [Newcastle Tour Company Pty Ltd]

You - means the person or entity requesting the booking and where the context requires each of your

guests.


2. Agreement

We agree to use our best endeavours to provide you and/or your guests a chauffeur driven

limousine/bus service in our vehicle for the duration of the agreed hire period from an agreed

collection point to your nominated destination.


3. Booking requests and confirmation

3.1 You may request a booking in writing, by email, completing a form on our website, orally in

person or by telephone.

3.2 We may confirm your booking in writing, by email, orally in person or by telephone.


4. Payments

4.1 The hire fee is payable as follows:

$100 deposit is payable within seven (7) days of us confirming the booking with you, and

(b) the balance of the hire fee is payable not later than seven (7) days before the hire date unless we

agree that you may pay the balance in cash on the Hire Date prior to commencement of the Hire

Period.

(c) Any additional charges payable including overtime hourly hire fee charges or other fees payable

under this agreement must be paid in cash to the chauffeur immediately after the end of the

chauffeur driven limousine service

4.2 We will add a surcharge of 3% of the hire fee to the hire fee for credit card payments using

American Express or Diners Card.

A 10% surcharge is added to all Cabcharge payments.

4.3 Upon confirmation of the booking you must provide us with a valid credit card number which you

authorise us to debit for any fees payable by you in connection with the hire in accordance with these

terms and conditions.


5. Cancellations and refunds

5.1 The deposit shall be refundable for cancellations made prior to fourteen (14) days of the Hire

date.

5.2 In the case of cancellation less than fourteen (14) but greater than two (2) days of the Hire Date

50% of deposit shall be refundable.

5.3 In the case of cancellation within two (2) days of the hire date the hire fee is payable in full.

5.4 If you are not present at the agreed collection point for the commencement of the hire period you

will be deemed to have cancelled the booking and clause 5.3 shall apply.

5.5 In the case of transfer of Hire Date deposit is transferable but then subject to above conditions

with new Hire Date.

5.6 In the case of PREMIUM Dates such as Lovedale Long Lunch, Pokolbin Concerts & Music Festivals

deposit is NON REFUNDABLE unless vehicle is rebooked.


6. Your agreement

6.1 You are eighteen (18) years of age or older.

6.2 You have ensured that each of your guests are familiar with and agree to abide by the terms of

this agreement.

6.3 You are responsible for your conduct and the conduct of your guests during and immediately

before and after the hire period.

6.4 You agree to pay us for the costs of repairing any deliberate or malicious damage to our vehicle

during the hire period, our reasonable administrative charges incurred in attending to the repairs and

any lost revenue when our vehicle is unable to be used to provide limousine/bus hire services to other

customers. For the avoidance of doubt this term shall apply to damage caused by you, your guests or

any third party whose conduct is incited by you or your guests.

6.5 You agree to pay us $100 if you or any of your guests soil, stain or pollute our vehicle by vomiting,

excessive spillage of food or beverages or in any other way.

6.6 You agree to pay for the replacement any of the following items should they be damaged, lost or

removed from the vehicle during the hire period at the rates set out:

(a) Glasses $10 each

(b) Crystal Decanter $100 each

(c) Television remote controls $120 each

6.7 You and your guests MUST wear seat belts at all times. You agree to indemnify us for any fines,

costs or damages incurred should you or your guests fail to wear a properly fasten seat belt when

travelling in the vehicle.

6.8 You and your guests must NOT

(a) open or close the vehicle’s doors, except in the case of an emergency

(b) consume food in the vehicle without our prior approval.

(c) consume red wine in the vehicle without our prior approval.

(d) consume any beverages supplied by us excessively, irresponsibly or outside the vehicle.

(e) permit any person under the age of 18 years to drink any alcohol whilst in the vehicle.

(f) smoke or consume any illegal or illicit substances in the vehicle.


7. Our rights

7.1 We reserve the right to select the route travelled during the hire period notwithstanding that the

route may not be the shortest or quickest.

7.2 Due to their length our vehicles are limited access vehicles and we reserve the right to refuse to

drive you to any location or by any route that may, in our opinion, put the vehicle, you or our guests

at risk of damage or injury.

7.3 We reserve the right to refuse to commence or end the chauffeur driven limousine/bus service if

you or any of your guests breach this agreement or are behaving in such a way that we deem, in our

sole discretion, unsatisfactory or places the safety of our passengers or our vehicle at risk of harm or

damage. If we end the chauffeur driven limousine/bus service we may refund the hire fee although

we are not obliged to do so. We will not refund the hire fee if we have commenced the chauffeur

driven limousine/bus service.

7.4 You may request that we transport your luggage in our vehicle however as luggage space is limited

we may refuse to carry your luggage at our discretion. We may arrange, at your cost, an additional or

alternative vehicle to transport your luggage if we decide it necessary in the circumstances.


8. Our liability

8.1 Our maximum liability arising out of or under this agreement is the amount of the hire fee.

8.2 Our liability for any breach of this agreement, under any applicable statute, in tort (including

negligence) and for any direct or consequential loss is excluded to the fullest extent permitted by

law.

8.3 We will not be responsible for the loss of your personal property brought in to our vehicle either

during the hire period or left in the vehicle after the hire period.

8.4 In the event of a traffic accident, mechanical breakdown, or circumstances beyond our control,

including inclement weather or road closures, as a result of which we are unable to provide the

chauffeur driven limousine/bus service, we will use our best endeavours to transport you and your

guests to your destination. The mode of travel will be at our sole discretion.


9. Termination and Variation

9.1 We may terminate this agreement at our discretion at any time not later than fourteen (14) days

prior to the Hire Date and if we terminate the agreement we must refund the hire fee to you and we

shall have no further liability under this agreement.

9.2 We may vary these terms and conditions at any time prior to confirmation of a booking and after

confirmation of a booking by giving you at least fourteen (14) days notice of the variation in writing.


I …………………………………………………………………………………………………………………………………

Of ……………………………………………………………………………………………………………………………

Agree to the above Terms and Conditions. For Newcastle Tour Company Pty Ltd

Signed ……………………………………………………………………………………………………………………….

Dated .....................................................................................................

Date of Event…………………………………………..................................